Returns & Exchanges

At Upside, we genuinely care about our customers and stand behind the quality of our products. If there is an issue with your order or product, we are happy to assist and work with you to make it right.

Please review our return and exchange policy below before submitting a request.

30-Day Return Policy

Eligible items may be returned within 30 days of delivery.

For eligible full-price purchases, customers may choose from the following options:

  • Refund to original payment method — A $7.95 return shipping fee will be deducted from your refund.

  • Store credit — Return shipping is free.

  • Size exchange — Your first size exchange for the same item is free, including return shipping and shipping of the replacement item.

Original shipping charges are non-refundable unless the order was defective, damaged, or incorrect.

Return requests submitted more than 30 days after delivery will not be accepted unless the issue involves a confirmed product defect, damaged item, or fulfillment error.

Return Eligibility

To be eligible for a return or exchange, items must:

  • Be unworn and unwashed

  • Be in original condition

  • Have original tags attached

  • Be free from stains, odors, makeup, pet hair, damage, or other signs of wear

Original product packaging is appreciated when available but is not required for standard apparel returns.

Returns that show signs of wear, washing, alteration, damage, or misuse may be denied.

Full-Price Items

Eligible full-price items may be returned within 30 days of delivery for:

  • A refund to the original payment method

  • Store credit

  • An eligible size exchange

Refunds are issued for the amount actually paid for the merchandise, excluding original shipping charges.

A $7.95 return shipping fee will be deducted from refunds issued to the original payment method.

Customers who choose store credit will receive complimentary return shipping.

Discount Codes & Promotional Offers

Using a standard promotional, ambassador, email, SMS, or discount code does not automatically make an item final sale.

Unless otherwise stated at the time of purchase, items purchased using a promotional discount code follow our standard return policy.

Any refund will be based on the amount actually paid after the discount was applied.

Sale Items

Items specifically marked down or listed as Sale may be returned within 30 days for:

  • Store credit

  • An eligible size exchange

Sale items are not eligible for refunds to the original payment method unless otherwise stated.

For sale-item returns or exchanges, customers are responsible for the cost of return shipping. For eligible size exchanges, we cover the shipping cost to send the replacement size.

Final Sale Items

Items clearly marked Final Sale on the product page at the time of purchase cannot be returned or exchanged.

Final Sale restrictions will be clearly disclosed before purchase.

Gift cards are also final sale.

Limited-Release Items

Limited quantities, limited releases, and items with restocks not guaranteed follow our standard return policy unless the product is specifically marked Final Sale.

Because inventory may be limited, exchanges are subject to availability.

If the requested replacement size is unavailable, we will work with you to provide another eligible return option under this policy.

Exchanges

We offer one complimentary size exchange per eligible item.

For an eligible size exchange:

  • Upside will provide a prepaid return shipping label

  • Upside will cover the cost of shipping the replacement size

  • Exchanges are subject to inventory availability

Complimentary exchanges apply to a different size of the same item.

If you would like a different product instead, we recommend returning the original item for store credit and placing a new order.

Additional exchanges for the same item may require the customer to cover shipping costs.

Store Credit Returns

Customers who choose store credit instead of a refund will receive free return shipping.

Once the returned item has been received and approved, store credit will be issued for the eligible merchandise value.

Original shipping charges are not included in store credit.

Refund Returns

Eligible full-price merchandise may be returned for a refund to the original payment method within 30 days of delivery.

Upside will provide the return shipping label, and a $7.95 return shipping fee will be deducted from the refund.

Original shipping charges are non-refundable.

Defective, Damaged, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at support@shopupsideclothing.com and include your order number along with photos showing the issue.

If the issue is confirmed, Upside will cover all applicable return and replacement shipping costs.

Depending on the situation and product availability, we may provide a replacement, exchange, refund, store credit, or another appropriate resolution.

Items damaged through normal wear, improper washing, misuse, or after delivery are not considered manufacturing defects.

Pre-Order Items

Return eligibility for pre-order items will be clearly stated on the individual product page.

If a pre-order item is specifically marked Final Sale before purchase, it cannot be returned or exchanged unless it arrives defective, damaged, or incorrect.

If the pre-order item is not marked Final Sale, it follows the applicable terms of our standard return policy.

Return Inspection

All returned items are inspected upon arrival.

If an item does not meet our return eligibility requirements, the return may be denied.

If a return is denied, we will contact the customer. The customer may be responsible for shipping costs if they would like the item sent back.

Return Shipping

For standard returns:

Refund to original payment method:
A $7.95 return shipping fee is deducted from the refund.

Store credit:
Return shipping is free.

First eligible size exchange:
Return shipping and replacement shipping are free.

Defective, damaged, or incorrect orders:
Upside covers all applicable shipping costs.

Please keep your return tracking information until your return or exchange has been completed.

Order Cancellations

Orders may be cancelled before they have been processed, packed, or shipped.

If you need to cancel an order, please contact us as soon as possible at support@shopupsideclothing.com.

Once an order has entered fulfillment or has shipped, we may no longer be able to cancel it.

Start a Return or Exchange

To start a return or exchange, please contact:

support@shopupsideclothing.com

Please include:

  • Your order number

  • The item you would like to return or exchange

  • Your requested return option

  • The reason for the return or exchange

All returns and exchanges are subject to the terms above and applicable law.